01932 260100

Buy with Confidence : 60 DAY RETURNS, 100% REFUND, FREE RETURNS, LIFETIME WARRANTY

FAQS

I have a question about:

Finance

Yes, we offer 6 month and 12 month interest free finance for items purchased via our website. Please click here for more details and to make an application.

Samara James Limited are licensed credit brokers (license number 0652958). Credit is subject to status and available to permanent UK residents only. Finance will be provided by V12 Retail Finance Limited. Registered in England and Wales no. 04585692. Registered office: V12 Retail Finance Limited, 20 Neptune Court, Vanguard Way, Cardiff, South Glamorgan, CF24 5PJ. The retailer is Samara James Limited.

Diamond

If you are buying a diamond above 0.25 carat in size, it is important to buy a certified diamond. The certificate is your guarantee that the diamond has been independently tested to ensure that it has not been artificially enhanced in any way and that it has been professionally graded to assess the carat weight, colour and clarity. However, not all diamond grading labs adhere to the same strict standards. This is why at Samara James we only buy GIA certified diamonds to ensure we offer diamonds conforming to the most rigorous standards.

Yes, we can send you a scanned copy of the diamond certificate by email prior to purchase. You can also arrange an appointment to visit us where we can show you the diamond at our showroom in Shepperton. We can then show you the full details of the diamond using our video microscope and our various tools to assess light performance.

Yes, please contact us prior to your purchase and we will confirm the availability of the specific diamond you are looking for.

A certificate tells you the main characteristics of the diamond you are buying. All Samara James, diamonds that have an individual carat weight of 0.3 carats or above are certified to ensure consistent quality is delivered to our customers. We use GIA certified diamonds as they adhere to very strict grading standards.

Nearly all naturally occurring diamonds have some degree of fluorescence. However, at Samara James we only offer diamonds which have either 'no fluorescence' or have been graded as having 'faint' or 'slight' fluorescence. At this low level, any fluorescence does not affect the beauty of the diamond. We do not sell any diamonds with fluorescence above this level. To read more about fluorescence please click here.

'Conflict diamonds' is a term used to describe diamonds that originate from areas controlled by forces or factions opposed to legitimate and internationally recognised governments and are used to fund military action in oppositions to those governments, or in contravention of the decisions of the Security Council. Our policy on conflict diamonds is absolutely rigorous. We will not buy, sell or handle any diamonds of unclear provenance. We insist that all of our suppliers subscribe to The Kimberly Process Certification Scheme.

We purchase our diamonds from a small number of carefully selected diamond companies who are recognised as being amongst the world's finest diamond polishing companies. Purchasing from these companies directly rather than using a wholesaler means we know the diamond mine that the stones were sourced from and where they were polished. We can then guarantee that our diamonds are of the highest quality and that they are free of any treatments that some companies use to artificially enhance the appearance of their stones. We are also able to guarantee that we do not supply conflict diamonds. If you would like to view a specific diamond or to see our range of perfectly cut Canadian and Russian diamonds please contact us to arrange an appointment.

If you would like expert advice on any aspect of diamonds or diamond jewellery from one of our GIA qualified Graduate Gemologists please call us on 01932 260 100 or email us at sales@samarajames.com. We can give you a no obligation telephone consultation or we can book you in to visit us at our showroom where our experts to talk you through all of the various options. You may also like to sign up to a complimentary buying guides where you will receive extremely useful information and advice on what to look for when choosing a diamond ring.

We specialise in perfectly cut diamonds so the answer is a definite yes. In fact, we have a range of tools including Idealscope and ASET to assess and demonstrate the light performance of our diamonds. We also use the cut grading software developed and used by AGS in their labs to assesses every aspect of light performance. We can also supply a Sarin report for any of our diamonds. Finally we have a video microscope which allows us to both video and photograph any of our diamonds at up to 300 times magnification so you can really see the details of any inclusions in the diamond before you purchase.

Yes, in fact we hold in stock a number of diamonds just below the main carat options as these can offer excellent value for money giving a diamond which is very close in appearance to the larger size but for significantly lower cost. If you would like us to quote for a specific size of diamond please contact us to discuss in more detail. If you do order a particular carat weight through our website we guarantee that the diamond you will receive will be at least this carat weight.

Yes. Should you not see exactly what you are looking for please contact us as we are able to source loose diamonds to specific requirements at very competitive prices. Please contact us for more information and a quote.

Design / style

If you would like expert advice on any aspect of our diamond ring designs please call us on 01932 260 100 or email us at sales@samarajames.com. We can discuss with you your requirements to help find the perfect design - we can even send you a free silver sample of any of the standard designs on our website. You may also like to come and visit us and we will be able to show you a wide range of designs at our showroom.

At Samara James we have extensive experience designing and making a variety of beautiful and intricate jewellery designs. After discussing your requirements we can produce a selection of photo realistic images so you can see exactly how the design will appear in real life. Our design service is also free of cost - we just require an initial deposit which is fully refundable if you decide not to proceed with the design. If you would like more information or if you would like to view a video on how we make a bespoke design please click here.

At Samara James we have access to many hundreds of different designs frequently seen on the High Street and can usually make exactly what you would like. If we don't have the pattern then our Bespoke Design Service will be able to create the exact design that you are looking for.

Ordering

Yes, all Samara James rings are hallmarked, it is a legal requirement in the UK that all precious metal is tested and marked by the Assay office.

The grade of platinum and palladium we use as standard is 950 purity. The grade of gold is 18k (hallmarked 750). We use these standards consistently unless a variation is requested by the customer. For example, if you had a preference for 22k gold rather than 18k gold.

For more information on hallmarking and how your precious metal should be identified please click this link.

After choosing an item you would like to purchase click on the "buy me" button. If for any reason you are unable to order in this way please send us an email to sales@samarajames.com detailing the item or items you would like to purchase with your name and telephone number and we will contact you to arrange payment and delivery. Alternatively you can contact us by telephone on 01932 260 100.

You can pay by credit or debit card via our secure server or alternatively we offer a small discount if you wish to pay by bank transfer. We can also accept payments in person at our showrooms by cash or cheque (please allow 15 working days for cheques to clear) - please contact us if you would like to use an alternative form of payment.

We have a secure server through which we process all our payment transactions. Alternatively if you would like to pay by credit or debit card by phone please send us an email to sales@samarajames.com detailing the item or items you would like to purchase with your name and telephone number and we will contact you to arrange payment and delivery. Alternatively you can contact us by telephone on 01932 260 100.

Once we receive your order we will send you a confirmation email. If you do not receive this within 24 hours please send us an email to sales@samarajames.com and we will check the status of the order. When the order is processed and packaged ready for dispatch we will send you a second email to confirm this. To avoid our message being classified as "junk" please add the email address sales@samarajames.com to your email contacts or to your email safe list.

Yes, we offer 6 month and 12 month interest free finance on selected items of jewellery. Please call us for more details and to make an application.

We offer a 60 day money back guarantee on all of our standard products to allow you time to ensure you are entirely happy with your purchase. We also offer a full life time guarantee, which covers any manufacturing defects. Where work has been carried out by a 3rd Party this guarantee becomes void.

Please note that due to the exceptional skill of our setters your stones will not fall out of your jewellery, they can only be dislodged. We therefore strongly recommend that you insure your jewellery as loss of diamonds or other stones do not fall under the Samara James guarantee.

Delivery

We offer free delivery on every item that we sell. Please refer to our delivery policy.

We are able to deliver to an alternative delivery address. To do this please make your order through our website where there is an option to specify an alternate address. Alternately if you prefer to order over the telephone please contact us on sales@samarajames.com.

Yes, we are able to deliver to all countries on the DHL global network. For orders delivered outside of the EU we will not charge VAT.

Returns / Cancelling an Order

Please contact us. If the item has not yet been dispatched we will cancel the order at no charge. If the item has already been dispatched please see our returns policy.

To return an item please contact us to inform us the item will be returned. Provided the item is returned to us within 60 days in an unworn condition and in its original packaging we will happily process a full refund.

Items not covered by our money back guarantee are engraved items and bespoke designs not on our website that we have created to your specification. For full details see our returns policy.

The address for returns is: Samara James Returns Department, Shepperton Marina, Felix Lane, Shepperton, TW17 8NS

Yes, we are able to deliver to wide variety of countries outside of the UK including most of Western Europe and the USA. For orders delivered outside of Europe we will not charge VAT.

Silver Sample Service

When you are looking to choose the perfect diamond ring we know that it can be difficult to make a final choice if you can't see and touch the ring in advance of your purchase. We therefore offer a free service where on payment of a small, fully refundable, deposit, we can send you a sample of the ring design you were considering made from 925 solid silver and set with cubic zirconia. This is completely free - we pay the postage and we include a free-post return envelope to allow you to return the sample easily and without obligation.

Generally, the rings are available in a 0.75ct size and in a finger size N, although some of our most popular designs are available in alternate sizes. Please contact us if you have any specific requirements.

Free Resizing Service

Samara James offers a complimentary re-sizing service on our diamond engagement and dress rings. They can be re-sized once, within 1 year of purchase, free of charge. If you need a different size just contact us and we will send you a free returns pack with full instructions to return the ring back to us. We will adjust it our workshop and return to you free of charge. Where possible we also re-size bespoke made rings free of charge.

For plain (not diamond set) wedding rings which are the incorrect size you simply return them to us in unworn condition within 60 days of purchase by Royal Mail Special Delivery and we will replace with a new ring in the correct size. Channel set full and 60% set 'eternity' style wedding rings are also covered under this policy, and will be replaced with a new ring in the correct size if returned in an unworn condition within 60 days.

For wedding rings which have been worn and customised wedding rings there will be a re-sizing charge. Diamond set eternity style rings cannot be resized, but can be exchanged (as above) for a different size free of charge if in an unworn condition within 60 days of purchase.

Where it is not possible to resize in the traditional manner (for example if the band is set with diamonds all the way around the band) and where it is not possible to exchange (if the ring has been worn or is bespoke) we will advise you of the options and costs. For all of our re-sizing work we use a laser so you can be assured of a completely invisible join, with no solder added or other impurities. Just a perfectly sized ring!

If you would like to find your exact ring size from the comfort of your own home we would be very pleased to send you one of our complimentary ring sizing gauge. Just click here and fill in your address details and we will then send you a free sizing gauge by 1st Class post.

Visiting Us

Yes you can also arrange an appointment to visit us where we can show you our diamond and ring designs at our showroom in Shepperton. We can show you the actual diamond using our video microscope and our various tools to assess light performance. Click here to arrange an appointment and to find details of how to find us.

Ring Box

Yes, all jewellery made by Samara James will be presented in one of our natural, environmentally friendly, wooden presentation boxes. There is a video of the full presentation packaging on each product page.

Yes, we can arrange to gift-wrap your order. This is a complimentary service.

Engraving

Our investment in sophisticated computer engraving equipment together with our skilled hand engraving craftsmen gives us the ability to complete any of your engraving requirements. Click here for examples of our work and for more details on the possible options.

The diamond will normally be inscribed with the GIA certificate number on the girdle of the diamond. In addition we can arrange for a personal message to be laser inscribed on the girdle of your diamond. This will not affect the appearance or the beauty of the diamond in any way. The message will not be visible to the naked eye but it will be visible with 20 times magnification. Please contact us for more information on the possible options and prices.

Yes we can. Please contact us for a detailed quote. The price will depend on the complexity of the design. We can both hand engrave and laser engrave more complex designs and images.

Yes we do, for that more personal touch one of our hand engraving experts can add your personal message. Please contact us at time of ordering and we will make the necessary arrangements.

Unique Designs

Yes! At Samara James we have extensive experience designing and making a variety of beautiful and intricate jewellery designs. After discussing your requirements we produce a selection of photo realistic images so you can see exactly how the design will appear in real life. Our design service is also free of cost - we just require an initial deposit which is fully refundable if you decide not to proceed with the design. If you would like more information or if you would like to view our video on how we make a bespoke design please click here.

At Samara James we have access to many hundreds of different designs frequently seen on the High Street and can usually make exactly what you would like. If we don't have the pattern then our Bespoke Design Service will be able to create the exact design that you are looking for.

Repairs and Valuations

We are able to repair items of jewellery. Please contact us to discuss your requirements and we will be able to give you a quote for the repair costs.

We are able to provide a full valuation service using the independent Assay Office valuation service called SafeGuard. Please contact us to discuss your requirements and we can send you out more details of this service and associated costs.

Ethical Sourcing Policies

Yes, absolutely. In the UK it is illegal to sell or describe any item as gold, silver, platinum or palladium unless it is hallmarked. All Samara James jewellery is made and hallmarked in compliance with the law. A UK hallmark is struck by an independent assay office to guarantee the precious metal content of the piece of jewellery you are purchasing.

The grade of platinum and palladium we use as standard is 950 purity. The grade of gold is 18k (hallmarked 750). We use these standards consistently unless a variation is requested by the customer. For example, if you had a preference for 22k gold rather than 18k gold.

For more information on hallmarking and how your precious metal should be identified please click this link.

Yes, this is very important to us. 'Conflict diamonds' is a term used to describe diamonds that originate from areas controlled by forces or factions opposed to legitimate and internationally recognised governments and are used to fund military action in oppositions to those governments, or in contravention of the decisions of the Security Council. Our policy on conflict diamonds is absolutely rigorous. We will not buy, sell or handle any diamonds of unclear provenance. We insist that all of our suppliers subscribe to The Kimberly Process Certification Scheme.

We purchase our diamonds from a small number of carefully selected diamond companies who are recognised as being amongst the world's finest in diamond polishing. Purchasing from these companies directly rather than using a wholesaler means we know the diamond mine that the stones were sourced from and where they were polished. We can then guarantee that our diamonds are of the highest quality and that they are free of any treatments that some companies use to artificially enhance the appearance of their stones. We are also able to guarantee that we do not supply conflict diamonds. If you would like to view a specific diamond or to see our range of perfectly cut Canadian and Russian diamonds please contact us to arrange an appointment.

This is an issue that we take very seriously. We can absolutely assure our customers about the absence of any adverse environmental, social and business impacts in the extraction of precious metals that we use to make our jewellery. Please click to read our sourcing policy for precious metals or contact us to discuss this issue in more detail.

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