WHAT OUR CUSTOMERS THINK ABOUT US
Our Latest Reviews
We’re proud of our satisfaction record, and not afraid to shout about it.
We believe that honesty is paramount. We make diamond jewellery because we believe that we can offer you an outstanding service at an outstanding price. So when we found Feefo we were delighted to add it to our website. Everybody claims they are special, but the only judge is you.
Feefo is an independent review system that gives you the chance to rate products and services within a range of Excellent to Bad. Whatever you record with Feefo, good or bad, it is posted immediately onto our website for the whole world to see.
We cannot edit or change your response in any way and are delighted to see that most of our customers have been pleased with our service.
Take a look at our most recent feedback, or visit Feefo by following this link.
| Date | Product | Score | Customer Comment |
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| 01-Dec-2022 | 6.0mm Deluxe Court | two beautiful wedding rings, very high quality, very pleased. Helpful service. Read More | |
| 19-Nov-2022 | Ashtyn | Great service and great value for money. Very friendly. Read More | |
| 19-Nov-2022 | Celine | excellent service, very good communication, very easy to use, beautiful jewellery at a great price, would definately recommend for something special. Read More | |
| 08-Nov-2022 | Fearne | Very professional and friendly Read More | |
| 28-Oct-2022 | Xanthe | Great customer service when picking out the ring and hood contact during the making process. Only thing that let them down and not 5 stars, was at the end they got the name wrong on the delivery, so had issues with getting it and people who I didn’t want to know about it ended up knowing Read More |
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| 24-Oct-2022 | Helena | After ordering an engagement ring online, I shortly afterwards received a telephone call from Henusha who was really helpful and gave great advice. My ring arrived sooner than expected and myself and my fiancee are so happy with the look and quality of the ring. Fantastic product and... Read More |
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| 10-Oct-2022 | Myrtle | I would highly recommend Samara James, as a 22 year old getting married and not knowing anything about the diamond jewellery industry the consultant “costica” assigned to me was super helpful and went above and beyond in supporting me with my purchase even though I’d made a last minute change he was... Read More | |
| 08-Oct-2022 | Helena | Excellent customer service. Ensured I received the perfect ring. Read More | |
| 06-Oct-2022 | 3.0mm Classic Eternity | Amazing service as always Read More | |
| 04-Oct-2022 | Bespoke Round Diamond Ring | From the moment I contacted Isla at Samara James she was very helpful - she is an absolute credit and very valuable asset to the company. She let me know what the "free sample service" was - which is an amazing and very fast, slick service, that enables you to view a ring or several rings before... Read More | |
| 28-Sep-2022 | Cameron | Henusha was very professional and knowledgeable. Certainly will recommend Read More |
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| 27-Sep-2022 | Jamie | Excellent and friendly service. Staff made us very welcome. Excellent knowledge about the diamonds and rings. It was a lovely experience to purchase a beautiful ring from yourselves. My partner and I felt very comfortable with the service we got from samara James. Will recommend you to everyone. Big... Read More | |
| 27-Sep-2022 | Bespoke Multistone Diamond Ring | Very welcoming and helpful. Took their time to run through my options and explain in detail choices. Very happy with outcome. Read More | |
| 20-Sep-2022 | Anastasia | Amazing, quick, easy and simple. Ring is perfect, just as described. The staff couldn't have been more helpful Read More | |
| 18-Sep-2022 | Julie | Many thanks to Jenna for all her help and expert advice. My girlfriend is over the moon with the engagement ring and you made every step of the process much easier. I highly recommend Samara James for price, advice and service for anyone considering any jewellery... Read More |
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| 17-Sep-2022 | Titania | Great service, and beautiful ring. My wife loves it. Read More | |
| 17-Sep-2022 | Tara | Excellent customer service from Isla, and very welcoming from entering the shop by a young man , coffee offered and a relaxed atmosphere. Read More | |
| 13-Sep-2022 | Danielle | Amazing bespoke customer service. Delivery on next day was as expected and the package is beautiful as well. Just a quick note on the actual ring box - it’s made of wood and looks like a tiny coffin. Apart from this, amazing Read More |
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| 08-Sep-2022 | Emily | Excellent service, the customer care was perfect; friendly helpful, patient and not pushy. The advice was very good and I couldn't have been happier with the purchase made. Read More | |
| 08-Sep-2022 | Bespoke Fancy Diamond Ring | Superb experience - 100% great ring Read More | |
| 07-Sep-2022 | 5.0mm Deluxe Court | Everything was perfect Read More | |
| 06-Sep-2022 | Antonia | Excellent service as usual Read More | |
| 03-Sep-2022 | Rosebud | Individual service in refined area. Not a traditional jewellery shop. Very pleasant advisor . We had a couple of issues that were resolved promptly. It is better if you can keep continuity with your advisor. Thank you Samara James Read More |
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| 02-Sep-2022 | Stephanie | The service is second to none, everyone I’ve spoken to has been extremely helpful and friendly. It’s goes without saying that the end product was of high quality and beautiful! Read More | |
| 01-Sep-2022 | Emma | Fantastic, just what I was looking for, very sparkly. The advisor did a great job of choosing a diamond. Read More | |
| 30-Aug-2022 | 6.0mm D-Shaped | Excellent and professional Read More | |
| 23-Aug-2022 | Phoebe | Extremely helpful and polite, wonderful people always willing to go above and beyond to help. Read More | |
| 16-Aug-2022 | Miranda | Good quality, Good service, Good price Read More | |
| 13-Aug-2022 | Meadow | The staff can't help you enough and have the knowledge to help you, every time I contacted them I received a answer to my question. The Ring arrived today (so so excited !!) and my goodness it didn't disappoint it is beautiful and sparkling and compliments my Engagement Ring which was also... Read More |
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| 12-Aug-2022 | Debra | Exceptional service. Ordered an engagement ring, which exceeded all expectations. The cut of the diamond is truly incredible. The whole Samara James team are absolutely fantastic. They are responsive, informative and kept me updated throughout the entire process. Have to say... Read More |
“Samara James were excellent from start to finish. The staff were extremely helpful and responsive to any queries (on a few occasions even replying out of hours)”
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GET IN TOUCH
We’re on hand to make sure you get the best quality and value for your bespoke jewellery. Contact us today.
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BY PHONE01932 260 1009.00am - 5:30pm. 7 days a week.
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