WHAT OUR CUSTOMERS THINK ABOUT US
Our Latest Reviews
We’re proud of our satisfaction record, and not afraid to shout about it.
We believe that honesty is paramount. We make diamond jewellery because we believe that we can offer you an outstanding service at an outstanding price. So when we found Feefo we were delighted to add it to our website. Everybody claims they are special, but the only judge is you.
Feefo is an independent review system that gives you the chance to rate products and services within a range of Excellent to Bad. Whatever you record with Feefo, good or bad, it is posted immediately onto our website for the whole world to see.
We cannot edit or change your response in any way and are delighted to see that most of our customers have been pleased with our service.
Take a look at our most recent feedback, or visit Feefo by following this link.
| Date | Product | Score | Customer Comment |
|---|---|---|---|
| 11-Mar-2019 | Hope | Alex at samara James is very knowledgeable and when I had a few silly questions managed to answer them all and very quickly as I was corresponding via email Read More | |
| 10-Mar-2019 | Barbara | My pear shaped diamond ring is perfect. It took 2 weeks for delivery which I was happy about. They even phoned me to discuss my choices of clarity, colour etc, to make sure I fully understood the impact of each choice and even suggested my cut be ‘ideal cut’ and one grade lower on colour to give a... Read More | |
| 05-Mar-2019 | Billie | It was a fantastic experience from making the initial appointment , the customer service, the appointment itself with a very experienced diamond expert and the ring has surpassed our expectations. Read More | |
| 05-Mar-2019 | Bespoke Wedding Ring | We had a wonderful time with Samara James. I purchased the engagement ring, with options provided and the appropriate level of guidance. We enjoyed the experience and went back to buy both of our wedding bands. Professional and quality service! Read More | |
| 27-Feb-2019 | Gloria | Excellent service, really easy to deal with and made the process incredibly straight forward and simple. Not to mention really helpful staff Read More | |
| 27-Feb-2019 | Antonia | Easy purchase process and really happy with the end result! Kept me up to date all the way through and even managed to deliver a week early. Read More | |
| 22-Feb-2019 | Cameron | Excellent customer service and a very good price range. Read More | |
| 22-Feb-2019 | Yolanda | Excellent service!! She said yes!!!!! Thank you for all your help! Read More | |
| 20-Feb-2019 | 2.5mm Modern Court | This is where my engagement ring was purchased and samara James were great when I asked which wedding band would be the best to choose from Read More | |
| 20-Feb-2019 | Harmony | Absolutely first class service from start to finish. The appointment making process is quick and efficient with all on-line contacts followed up with a personal call. The showroom experience was amazing with no sales pressure and incredibly knowledgeable staff. Most importantly the product is sensational, I... Read More | |
| 18-Feb-2019 | Astrid | Full in depth review coming soon... Please don’t be fooled by parting with you hard earned money to Samara James. Read More |
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| 17-Feb-2019 | Camilla | Great service,non pushy or pressurised approach Read More | |
| 16-Feb-2019 | Olivia | Very professional, explained in detail everything I needed to know to make the correct purchase. Read More | |
| 16-Feb-2019 | Augusta | I live in Lancashire and was concerned about buying a diamond ring via the Internet. I checked the web site and reviews but was still nervous. I spoke with Ben on line who suggested I order some samples which I did. I ordered 3 very different rings and this proved to be very useful. I ordered one of... Read More | |
| 15-Feb-2019 | 5.0mm Deluxe Court | Service from Ben was brilliant. Read More | |
| 15-Feb-2019 | Athena | From start to finish the whole procedure was stress free. This is a once in a lifetime purchase and I wanted it to be right. The website is excellent with plenty of information on the various diamonds and their properties. The staff are very knowledgeable and supportive through the buying process. I... Read More | |
| 15-Feb-2019 | Emma | I have received an excellent bespoke service. Samara James were able to deliver an exquisite engagement ring to me just before my trip to Venice and with plenty of time for me to rehearse and plan. I can recommend them fully and will be doing so to friends and colleagues. Thank you for making our... Read More | |
| 15-Feb-2019 | Odette | Excellent d knowledgeable advice supplied from start to finish. All questions and queries answered without delay and the ring was spectacular. A very professional and personal service. Would highly recommend. Thank you. Read More | |
| 14-Feb-2019 | Leah | Bought three lovely pieces from them. Service was fantastic, and the 3 items are equally fantastic. Read More | |
| 08-Feb-2019 | Rajesh | Extremely helpful. Prompt Read More | |
| 06-Feb-2019 | Leah | The customer service and general advice and guidance from Alex made it a stress free experience and we were delighted with the ring we went with after her advice. Read More | |
| 06-Feb-2019 | 2.0mm Modern Court | Awesome as always. Thank you Harriet and Anastasia. Read More | |
| 06-Feb-2019 | 2.0mm Modern Court | Fantastic knowledge. Friendly and helpful staff. Brilliant quality. I bought a diamond engagement ring and 2 wedding bands from them and I’m so happy with all the above. Thank you Read More | |
| 02-Feb-2019 | Billie | 5*, definitely recommend Read More | |
| 02-Feb-2019 | Harriet | The location is a little bit inconvenient, but the customer experience is outstanding. Read More | |
| 31-Jan-2019 | Ebony | Great customer service and turned around the piece of jewellery very quickly Read More | |
| 30-Jan-2019 | Hayley | Amazing service, good guidance for getting the perfect ring you’re looking for more than happy with the ring I ordered don’t think my partner could say no if she wanted to hahah!! Read More | |
| 30-Jan-2019 | Leah | Excellent Read More | |
| 29-Jan-2019 | Leah | Great service, easy delivery and quality product at a great price. Read More | |
| 29-Jan-2019 | Marilyn | Knowledgable, friendly, great communication, excellent product - Really has been a pleasure to purchase through Samara james - Highly recommended Read More |
“Our Jewellery consultant Harriet Wooldridge was amazing. She explained in detail the different types of diamonds, cuts and quality.”
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GET IN TOUCH
We’re on hand to make sure you get the best quality and value for your bespoke jewellery. Contact us today.
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