WHAT OUR CUSTOMERS THINK ABOUT US
Our Latest Reviews
We’re proud of our satisfaction record, and not afraid to shout about it.
We believe that honesty is paramount. We make diamond jewellery because we believe that we can offer you an outstanding service at an outstanding price. So when we found Feefo we were delighted to add it to our website. Everybody claims they are special, but the only judge is you.
Feefo is an independent review system that gives you the chance to rate products and services within a range of Excellent to Bad. Whatever you record with Feefo, good or bad, it is posted immediately onto our website for the whole world to see.
We cannot edit or change your response in any way and are delighted to see that most of our customers have been pleased with our service.
Take a look at our most recent feedback, or visit Feefo by following this link.
| Date | Product | Score | Customer Comment |
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| 12-Nov-2019 | Enya | From the website to the ring in my hand it all was as described, only comment would be some kind of continuity of staff would have been nice but everyone I dealt with was clear and friendly for this important purchase. Read More | |
| 11-Nov-2019 | Stephanie | Fantastic service. Very helpful throughout the whole process. Also managed to fit around my short time scale which I really appreciated. Thankyou very much. I shall certainly be recommending you. Read More | |
| 11-Nov-2019 | Enya | I had a fantastic experience buying an engagement ring from Samara James. The website is really well laid out giving a chance to see up close and from every angle the style of ring you want. Shah was incredibly helpful and patient on the phone with my many questions, and helped me choose exactly the... Read More | |
| 10-Nov-2019 | Stephanie | Harriet service way excellent, the went the extra mile to help me undertand how to look at a diamond and see which one was best for my needs! No pushy sales processes here, they explain what they are selling and leave you to judge - I'll certainly be reccomending them Read More | |
| 10-Nov-2019 | Ava | Fantastic, Isabelle explained everything to me in depth, and no question was too much trouble. I'm sure she's been through it a million times before but she takes the trouble to expalin! Read More | |
| 09-Nov-2019 | Leah | Customer service is brilliant. Was given advice for the perfect ring for my now fiancee. Communication is prompt as well. Had to resize the ring and it was done with no problems at all and returned to us much quicker than I had expected. Read More | |
| 09-Nov-2019 | Meghan | Sticking to terms and conditions and not taking advantage over someone’s personal circumstances when enticing them into buying a product. Using a free re size as a way of saying the ring is now used and un-reusable. Stuck with an expensive ring after the engagement didn’t happen Read More | |
| 05-Nov-2019 | Cadence | Service was very efficient and personable from the moment I contacted Samara James for an appointment. Our visit to their showroom was memorable, Shan was most helpful, knowledgeable and professional. My diamond ring has now arrived and it has exceeded all expectations.......I love it! Read More | |
| 03-Nov-2019 | Lois | Friendly service and prompt delivery. The ring was stunning Read More | |
| 02-Nov-2019 | Petra | From start to finish Samara James have been excellent. It's definitely worth getting an appointment, you get the full experience from picking your exact diamond and ring to finding out what ask the specifications mean. I am so happy I managed to find the place!! Thanks... Read More |
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| 01-Nov-2019 | Sandra | The service was excellent, there was a limited amount of time available to provide the ring I was keen to have. Everything came together and a truly fabulous ring was delivered on time. First class. Read More | |
| 30-Oct-2019 | Anita | After nearly a year of visiting jewellers in various towns/cities around the country, I came across Samara James on an online search. My partner and I wanted an engagement ring that was personal to us and different from the norm. We booked an initial appointment to go into their showroom... Read More |
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| 16-Oct-2019 | Meghan | Everything from start to finish was just amazing and very helpful and meet all of my demands and timings Read More | |
| 13-Oct-2019 | Lois | Highly recommend Samara James. They bent over backwards to get me the perfect ring to me in such a short time frame. Great communication, helpful and polite. Couldn't of asked for better customer service or a better finished article. Thank you! Read More | |
| 12-Oct-2019 | Freya | I am very pleased with my purchase, the ring is truly beautiful and the service excellent Read More | |
| 08-Oct-2019 | Cameron | Superb service, noting was too much trouble. Lots of help and Advice. Read More | |
| 05-Oct-2019 | 5.0mm Deluxe Court | The staff has provided me and my fiance with excellent service. From the time I bought an engagement ring from them to when we finally chose our wedding rings, they were always there to help us. They provided us with a wide range of options to help us decide in our choice of rings. In the end, we are... Read More | |
| 05-Oct-2019 | Elizabeth | The lady who dealt with me was so lovely & attentive; she organised the best engagement ring for my budget & prioritised my order as it was needed for a certain date; the ring arrived & was better than I could ever imagine; I highly recommend this company & we will be ordering our wedding rings from... Read More | |
| 27-Sep-2019 | Cameron | The only jeweller I’d use for important or special purchases.....no question. Read More | |
| 25-Sep-2019 | Amber | Samara James gave me fantastic customer service from start to finish. In particular Rob was outstanding, following up on communications regularly, giving informative information and guidance and also going out of his way to find me the best payment options. I have today received a beautiful engagement... Read More | |
| 24-Sep-2019 | Isabella | Perfect is the word i would use to describe the service and the product that i bought from Samara! Every detail is perfect! Except that, the models that they have, are indeed unique and classy ! I would recommend to anyone .. thank you!! Read More | |
| 23-Sep-2019 | Stephanie | The service was fantastic, I placed my trust in Katie and she more than delivered, Fantastic advice, excellent communication and managed with a tight timescale. A massive thank you and honestly grateful for everything you done. Read More | |
| 21-Sep-2019 | Peony | A complete service from start to finish. Learning about cuts clarity .etc. Took time to explain everything and ensure we were happy.would definitely recommend to family and friends. Read More | |
| 15-Sep-2019 | Phoebe | Great experience, very professional and welcoming. I will be returning for the wedding bands. Read More | |
| 12-Sep-2019 | Demelza | Samara James were the shining beacon of light in the struggle to find the right ring, after doing the high street route I thought I’d look online and I’m glad I did, the service was impeccable, visiting the showroom was a great experience and the ring beautiful.... what more can I want? Read More | |
| 10-Sep-2019 | Tiffany | Great service, very knowledgable and friendly throughout. Definitely recommend! Read More | |
| 07-Sep-2019 | Phoebe | Friendly staff in lovely environment. Relaxed atmosphere. Excellent service Read More | |
| 04-Sep-2019 | Michelle | 1st class felt at ease with all they said about product having never done anything like this before it all worked out fantastic Read More | |
| 04-Sep-2019 | Felicity | Platinum. Highly knowledgeable, extremely helpful, very professional. Needed a quick turnaround and it went like clockwork Read More | |
| 31-Aug-2019 | Keira | Good personal service, not rushed would recommend. Read More |
“Our Jewellery consultant Harriet Wooldridge was amazing. She explained in detail the different types of diamonds, cuts and quality.”
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We’re on hand to make sure you get the best quality and value for your bespoke jewellery. Contact us today.
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