WHAT OUR CUSTOMERS THINK ABOUT US
Our Latest Reviews
We’re proud of our satisfaction record, and not afraid to shout about it.
We believe that honesty is paramount. We make diamond jewellery because we believe that we can offer you an outstanding service at an outstanding price. So when we found Feefo we were delighted to add it to our website. Everybody claims they are special, but the only judge is you.
Feefo is an independent review system that gives you the chance to rate products and services within a range of Excellent to Bad. Whatever you record with Feefo, good or bad, it is posted immediately onto our website for the whole world to see.
We cannot edit or change your response in any way and are delighted to see that most of our customers have been pleased with our service.
Take a look at our most recent feedback, or visit Feefo by following this link.
| Date | Product | Score | Customer Comment |
|---|---|---|---|
| 02-Jul-2022 | Cameron | Excellent service very professional very understanding always putting the customer first and keeping you up-to-date on the process the service was 2nd to none, And I’d like to thank the lovely lady that dealt with my order thanks Read More | |
| 29-Jun-2022 | Anastasia | Ring delivered early, Customer service was second to none, helpful and not money grabbing making sure you get what you need without just offering you add-on after add-on. did not over promise and under delivered, i would say they under promised and over delivered which for engagement rings is exactly... Read More | |
| 28-Jun-2022 | Minerva | The service we received when selecting a ring was excellent. Cos(?) took time explain everything in a way that was easy to understand, and didn’t make us feel rushed at all. Read More | |
| 27-Jun-2022 | Shepperton | Excellent service and a beautiful ring. Couldn't be happier! Read More | |
| 25-Jun-2022 | Stephanie | very warm and friendly staff who were also able to make it easy to follow in terms of what to look for when buying a ring Read More | |
| 25-Jun-2022 | Geneva | Great communication and so helpful in answering questions. Read More | |
| 21-Jun-2022 | Olivia | This was my first time buying an engagement ring and if I’m honest I was pretty overwhelmed with all of the options and what to look for. I dealt with Natalie who was phenomenal and answered all of my many questions, and I was extremely happy with my ring… as is my now fiancé. I don’t have a bad thing... Read More | |
| 15-Jun-2022 | Lois | Suzi was very helpful in helping me make my decision about the ring I was going to buy. Read More | |
| 13-Jun-2022 | Meredith | Fantastic throughout! The price is incredible as well. I can’t fault this service on any level. The online chat is really helpful and quick. Read More | |
| 03-Jun-2022 | Sarah | I dealt with Martin and he was amazing!! Before we even looked at rings we went through what you pay for and what part of the quality it’s worth putting your money into! He made sure I was happy with everything throughout and even managed to get me the ring earlier for a deadline I wanted it... Read More |
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| 02-Jun-2022 | Zola | Viviana was wonderful throughout the process. She was always there if I had a question/concern and aided in the bespoke design of the ring. Arrived within a month of placing my order, that this was only due to the band needing to be cast individually. Unfortunately I will not be coming back... Read More |
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| 01-Jun-2022 | Billie | I contacted Samara James to see if something was possible in just a few days, already residing it was probably too late. How they pulled it out of the bag - I will never know! Jenna is an absolute “gem” who is highly knowledgable, personable, friendly and a great communicator which was so key with the... Read More | |
| 31-May-2022 | 5.0mm Deluxe Court | Excellent service, really happy with the Wedding Rings. They arrived in beautifully presented wooden boxes and were perfectly finished. The design is fantastic! Read More | |
| 31-May-2022 | 3.0mm Channel Set | Good customer service Read More | |
| 29-May-2022 | 5.0mm Deluxe Heavy Court | Brilliant service and amazing rings Read More | |
| 28-May-2022 | Bespoke Round Diamond Ring | Samara James's offers a really great service when it came to helping my pick out an engagement ring. The assistance that Isla (and the other staff) who guided me through the selection perfect. They were also able to offer sourcing of the more unique stones that I was looking for in the ring. Read More | |
| 26-May-2022 | Mabel | I couldn’t fault the visit. From the professionalism to how personable Viviana was and making this a genuinely great experience. Viviana was great at managing my indecisiveness and allowing me time to really explore the rings. I never felt pressure to buy bigger or to hurry a... Read More |
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| 25-May-2022 | Freya | Excellent knowledge and very helpful Read More | |
| 25-May-2022 | Shakira | Fantastic service, always very helpful over the phone Read More | |
| 24-May-2022 | Emily | Very helpful Read More | |
| 18-May-2022 | Cheryl | Straightforward online process. Helpful advice from Ellen on how to improve the appearance of the ring by changing the cut & carat selection. Notified by phone that dispatch of ring was delayed due to quality control. Delivery process was prompt after notification of dispatch. Read More | |
| 17-May-2022 | Bespoke Wedding Ring | Excellent service Read More | |
| 16-May-2022 | 5.0mm Medium Court | We originally bought an engagement ring from samara and wanted a bespoke wedding ring to match plus a wedding ring for me. Samara were extremely helpful. Isabelle, our online agent was fantastic and a great help. Would definitely recommend. Read More | |
| 14-May-2022 | Fiona | Excellent service, knowledgable staff, spent time to get to know what I was looking for Read More | |
| 09-May-2022 | Bespoke Wedding Ring | Fantastic service from the outset and a special thank you to Zoe for making the whole experience stress free :) Read More | |
| 09-May-2022 | Stephanie | They were able to accommodate me and my small childling so the purchase remained a surprise. Read More | |
| 09-May-2022 | Marilyn | I just wanted to thank Isla for all her help in find me that perfect engagement ring… thanks Isla… Read More | |
| 03-May-2022 | Tara | I knew nothing about jewellery however the staff at Samara James delt with me brilliantly…very patient and very helpful .. they gave me a much better understanding on what I was buying and I’m really pleased what I have bought… now I’m looking forward to proposing in a few weeks time ! Read More | |
| 03-May-2022 | Augusta | Couldn't be happier with my ring. Henusha was excellent, so friendly, and managed to fast track my order through so that it arrived faster than expected. Beautiful ring, exactly as I had hoped it would be, if not better. Would recommend Samara James without question. Read More | |
| 02-May-2022 | Cameron | Excellent customer service from start to finish. The ring I bought for my wife is stunning! Read More |
“Samara James were excellent from start to finish. The staff were extremely helpful and responsive to any queries (on a few occasions even replying out of hours)”
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BY APPOINTMENT