WHAT OUR CUSTOMERS THINK ABOUT US
Our Latest Reviews
We’re proud of our satisfaction record, and not afraid to shout about it.
We believe that honesty is paramount. We make diamond jewellery because we believe that we can offer you an outstanding service at an outstanding price. So when we found Feefo we were delighted to add it to our website. Everybody claims they are special, but the only judge is you.
Feefo is an independent review system that gives you the chance to rate products and services within a range of Excellent to Bad. Whatever you record with Feefo, good or bad, it is posted immediately onto our website for the whole world to see.
We cannot edit or change your response in any way and are delighted to see that most of our customers have been pleased with our service.
Take a look at our most recent feedback, or visit Feefo by following this link.
| Date | Product | Score | Customer Comment |
|---|---|---|---|
| 16-May-2019 | Meredith | From start to finish they have been excellent - the advice they gave was exactly what I needed and the finished product is perfect. Read More | |
| 15-May-2019 | Stephanie | Excellent from start to finish. The website allowed me to find a few rings I thought I would like. The appointment was great; taking a look at all the options I wanted to of rings and diamonds allowed me to make the decision I wanted. I never felt pressured, only guided and they clearly had our best... Read More | |
| 14-May-2019 | Tanvi | Their replies to email questions were very quick and helpful. Read More | |
| 13-May-2019 | Morgan | Looking for the perfect oval diamond is no easy task, everything was explained in detail and they had a large choice of diamonds to choose from and view - not like other suppliers who have to get them in for you. Read More | |
| 11-May-2019 | Twisted Diamond | Ordered online, got engagement rings last year and came back to get wedding rings. The rings are stunning and the online ordering is simple and delivery was exactly as stated. Would highly recommend. Read More | |
| 11-May-2019 | 5.0mm Modern Court | Extremely helpful in all aspects Read More | |
| 11-May-2019 | Bespoke Design Other | Alex provided such expert help and advice when choosing a replacement stone (topaz) for the ring we were repairing. The new ring is absolutely beautiful and looks so much better than the original. Read More | |
| 09-May-2019 | Lois | Katie at Samara James made this a really easy, and pain free experience. I left everything last minute and a ring was delivered to me within 6 days. The ring I eventually ordered was absolutely stunning, and that thanks to the advice of Katie who helped modify the specification to give me the best looking... Read More | |
| 08-May-2019 | Anita | Great Communication from start to finish. The website is great, wonderful detailed images of the rings and easy to use. Love the fact that you can customise your ring. I really like the informative video guides especially about the cut of the diamond and how it can make such a difference. It is very... Read More | |
| 08-May-2019 | Molly | Fabulous service from start to finish. Very knowledgeable and friendly. Read More | |
| 08-May-2019 | Stephanie | I found their advice amazing and they helped me choose the most beautiful diamond for an engagement ring. The help they offered me was essential as I just didn’t have the knowledge. The ring has arrived earlier than expected and looks spectacular, such a beautiful ring. Would highly... Read More |
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| 04-May-2019 | Hannah | Excellent, friendly fast and polite Read More | |
| 03-May-2019 | 6.0mm Deluxe Flat | Very professional Read More | |
| 28-Apr-2019 | Tanvi | Very good, especially by offering a sample service. Read More | |
| 28-Apr-2019 | 5.0mm Deluxe Court | I bought the engagement ring here and was so impressed bought the wedding rings as well Read More | |
| 27-Apr-2019 | Harmony | As always it is a delight to deal with Samara. Attentive and professional with wonderful products. Any issues are always dealt with to my complete satisfaction. Would certainly recommend Samara to others. Read More | |
| 26-Apr-2019 | Sofia | The service, product and value for money was second to none. I would not hesitate to recommend you to my closest friend. Read More | |
| 26-Apr-2019 | Bridget | Effective, punctual and courteous customer service The product is as requested Good packaging Good delivery Read More |
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| 25-Apr-2019 | Bespoke Fancy Cut Earrings | I’ve used Samara James in the past, from a friends recommendation, for a bespoke engagement ring and the customer service was 1st class. Alex was the person that helped me. So I obviously went there again for some bespoke earrings. Once again the service was spot on. And the products are amazing. My... Read More | |
| 22-Apr-2019 | Star | Very good and professional service Read More | |
| 16-Apr-2019 | Diamond Ring Cleaner | I ordered my product at the start of January with the money taken out of my bank on the 7th. I have now received this FEEFO however I am yet to receive my parcel! Read More | |
| 16-Apr-2019 | Engraving | The whole team and people have been very accommodating and helpful. No hard sell which made the journey less stressful. They were quick to accommodate any changes we requested. Read More | |
| 07-Apr-2019 | Diamond Ring Cleaner | Pleased with the product. Read More | |
| 06-Apr-2019 | Yvonne | Excellent customer service Read More | |
| 06-Apr-2019 | 2.5mm Vintage Court | Thoroughly recommend! Alex was excellent in advising us on the diamond choices. Thank you Alex. Sam & jennie Read More | |
| 02-Apr-2019 | 6.0mm Deluxe Court | Just what I wanted and at the right price Read More | |
| 02-Apr-2019 | Chloe | Fantastic service, excellent customer service and speedy delivery Couldn’t ask for more Read More |
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| 30-Mar-2019 | Microfibre Polishing Cloth | Both my engagement ring and now my wedding ring have been purchased from Samara James. I had no idea what wedding ring to get, I emailed with my engagement ring style and was given recommendations for what would suit. This was so helpful and I subsequently bought one - it is perfect. Great service,... Read More | |
| 28-Mar-2019 | 2.5mm Modern Court | Great service, very friendly and knowledgeable. Thumbs up Read More | |
| 28-Mar-2019 | Aisha | Excellent service. Read More |
“Our Jewellery consultant Harriet Wooldridge was amazing. She explained in detail the different types of diamonds, cuts and quality.”
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We’re on hand to make sure you get the best quality and value for your bespoke jewellery. Contact us today.
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BY APPOINTMENT