WHAT OUR CUSTOMERS THINK ABOUT US
Our Latest Reviews
We’re proud of our satisfaction record, and not afraid to shout about it.
We believe that honesty is paramount. We make diamond jewellery because we believe that we can offer you an outstanding service at an outstanding price. So when we found Feefo we were delighted to add it to our website. Everybody claims they are special, but the only judge is you.
Feefo is an independent review system that gives you the chance to rate products and services within a range of Excellent to Bad. Whatever you record with Feefo, good or bad, it is posted immediately onto our website for the whole world to see.
We cannot edit or change your response in any way and are delighted to see that most of our customers have been pleased with our service.
Take a look at our most recent feedback, or visit Feefo by following this link.
| Date | Product | Score | Customer Comment |
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| 20-Sep-2018 | Valentina | I would definitely reccommend and buy from them again. The service was brilliant, informative and the staff was friendly. I am very happy with my ring and cannot wait to wear it! Thank you Read More | |
| 17-Sep-2018 | Bespoke Diamond Wedding Ring | I have had a great experience with a Samara James -from initial contact, face-to-face, information and pricing about all rings (engagement ring and wedding rings) to purchasing my items. All the staff who we were in contact with Samara excellen! They were helpful and knew their diamonds. Both... Read More |
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| 15-Sep-2018 | Venus | Fantastic company that made the whole experience of purchasing the ring a pleasure. Very helpful and always gave the best advice. I would highly recommend them to anyone looking to purchase jewellery. Read More | |
| 13-Sep-2018 | Roxanne | Excellent service. Very informative, personal and professional. The staff took their time to explain everything I needed to know about diamonds and the various styles of engagement rings to ensure that I left with the perfect ring and incredible value for the money spent. Read More | |
| 12-Sep-2018 | Jessica | 1st class Read More | |
| 11-Sep-2018 | Bespoke Round Diamond Ring | Cannot fault the customer service I received from Samara James, and Shan in particular. Went to Shepperton to meet with Shan and discuss the requirements of my engagement ring. My OH was also very impressed. Had the ring made specifically to my specifications and was delighted when we opened the... Read More | |
| 10-Sep-2018 | Xanthe | Easy transaction, secure delivery! GREAT PRODUCT Read More |
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| 10-Sep-2018 | Vanishree | Excellent all round service, would highly recommend. Read More | |
| 09-Sep-2018 | Bespoke Wedding Ring | Really great service, very friendly and experienced staff. Our rings were exactly as we wanted them to look. Would recommend. Thank you Samara James. Read More |
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| 08-Sep-2018 | Marilyn | Great advice when choosing diamond really focussed on what is most impactful visually (cut) rather than having to pay more for less impact (clarity). Thankyou! Read More | |
| 07-Sep-2018 | Tatum | Excellent from the initial phone call. I done lots of research to make sure what i thought was the right diamond. Alex advised on smaller stone and better cut. (Even though that made it cheaper) and thought the prices where good anyway, I do Have to say, when i inspected the stones, she was spot on.... Read More | |
| 06-Sep-2018 | Roxanne | Great service. Made me feel confident in what I was buying and advised me on the decisions I had to make. Overall very helpful and would recommend to anyone Read More | |
| 06-Sep-2018 | Quinn | I have been very impressed by Samara James. I had no idea what to expect as buying an engagement ring is not something you do often! I was a little weary of the journey to their location outside of London but it was totally worth it. The service level was exceptional, the lesson before... Read More |
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| 05-Sep-2018 | Hayley | Great service, great product, good prices. Would highly recommend. Read More | |
| 05-Sep-2018 | Stephanie | As wanting to pop the question and not really knowing about rings or dimonds and not untill they told me the cut of a dimond samara James made it a really comfortable buying & pain free experience. I did it online and shortly after the rang me to talk me though my ring I ordered and making sure... Read More |
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| 05-Sep-2018 | Julie | Samara James team (Rob more specifically) couldn't have done anything more to help during the purchase process. Read More | |
| 05-Sep-2018 | Enya | Exceptional service, one of the best experiences I’ve had with any retailer. Took the time to review my needs, well informed, expert advice. Expedited delivery. Truly first class, many thanks. Read More |
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| 05-Sep-2018 | Julie | Excellent service throughout from Isabelle. I gave her a call and straight away I could tell she was an expert and was no surprise that I later found out she was GIA trained. If you can't go in person I recommend getting some silver samples sent. Everything I asked... Read More |
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| 04-Sep-2018 | Giselle | Excellent. Just excellent. I'm normally weary of using companies I found online...and especially for something so important as an engagement ring....but it was literally bang on. Everything about the ring is perfect. My fiancee just looks at it all the time. I went through the tool on the website to design the... Read More | |
| 04-Sep-2018 | Gina | I thought the service was great, very professional and would highly recommend both Samara James and Alex, who took care of everything! Read More | |
| 03-Sep-2018 | Amaryllis | From start to finish the whole experience was professional and relaxed. I visited the shop on 3 occasions to try on rings before deciding on my final choice. Ben was very helpful, knowledgable and patient. I am extremely pleased with the beautiful rings that we purchased. I would thoroughly recommend them. Read More | |
| 31-Aug-2018 | Bespoke Wedding Ring | Avoid!! After 2 years my wife's engagement ring broke out of the blue. I sent them the ring to be repaired but they say we have to pay for the repairs because the ring was accidentally damaged. This is not true. My wife never hit the ring and she doesn't do any sport and she takes good... Read More |
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| 31-Aug-2018 | Sofia | After 2 years my wife's engagement ring broke out of the blue. I sent them the ring to be repaired but they say we have to pay for the repairs because the ring was accidentally damaged. This is not true. My wife never hit the ring and she doesn't do any sport and she takes good care of her... Read More | |
| 26-Aug-2018 | Marilyn | The service and advice from beginning to end was fabulous and gave me peace of mind. I was sceptical about buying on line but I had no need to worry. My questions were always answered, the communication was fantastic. I have to say I highly recommend Samara James! Read More | |
| 25-Aug-2018 | Liberty | Excellent service. Polite. Efficient and knowledgeable Read More | |
| 20-Aug-2018 | Elsa | Initial enquiry dealt with efficiently by Isabelle and sales meeting with Katie was excellent. It was a surprise and Katie was great playing along initially. Great studio and very attentive team. Read More |
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| 19-Aug-2018 | Leah | Excellent communication, excellent ring! Read More | |
| 19-Aug-2018 | Calista | Close friends recommended Samara James to us and we weren't disappointed. My fiancé and I decided to choose the ring together and it was a lovely experience. We were seen by Shan, he was very helpful, talked us through and showed us all the options. We were clueless before, but he made it really easy.... Read More | |
| 19-Aug-2018 | Rosie | Great service, worked hard to meet our requirements and deadlines, beautiful ring x Read More | |
| 18-Aug-2018 | Bespoke Wedding Ring | Really helpful advice when we were choosing engagement and wedding rings, and great service. Read More |
“Our Jewellery consultant Harriet Wooldridge was amazing. She explained in detail the different types of diamonds, cuts and quality.”
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GET IN TOUCH
We’re on hand to make sure you get the best quality and value for your bespoke jewellery. Contact us today.
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