WHAT OUR CUSTOMERS THINK ABOUT US
Our Latest Reviews
We’re proud of our satisfaction record, and not afraid to shout about it.
We believe that honesty is paramount. We make diamond jewellery because we believe that we can offer you an outstanding service at an outstanding price. So when we found Feefo we were delighted to add it to our website. Everybody claims they are special, but the only judge is you.
Feefo is an independent review system that gives you the chance to rate products and services within a range of Excellent to Bad. Whatever you record with Feefo, good or bad, it is posted immediately onto our website for the whole world to see.
We cannot edit or change your response in any way and are delighted to see that most of our customers have been pleased with our service.
Take a look at our most recent feedback, or visit Feefo by following this link.
| Date | Product | Score | Customer Comment |
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| 20-Aug-2018 | Elsa | Initial enquiry dealt with efficiently by Isabelle and sales meeting with Katie was excellent. It was a surprise and Katie was great playing along initially. Great studio and very attentive team. Read More |
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| 19-Aug-2018 | Leah | Excellent communication, excellent ring! Read More | |
| 19-Aug-2018 | Calista | Close friends recommended Samara James to us and we weren't disappointed. My fiancé and I decided to choose the ring together and it was a lovely experience. We were seen by Shan, he was very helpful, talked us through and showed us all the options. We were clueless before, but he made it really easy.... Read More | |
| 19-Aug-2018 | Rosie | Great service, worked hard to meet our requirements and deadlines, beautiful ring x Read More | |
| 18-Aug-2018 | Bespoke Wedding Ring | Really helpful advice when we were choosing engagement and wedding rings, and great service. Read More | |
| 18-Aug-2018 | 2.5mm Deluxe Court | Bought my beautiful engagementring from Samara Jane about 5 years ago. We had such good service we returned to buy my wedding ring. Once again it couldn't have been better. Efficient personal service and perfect wedding band Read More | |
| 17-Aug-2018 | Freya | Yes Read More | |
| 17-Aug-2018 | 2.0mm Deluxe Court | Excellent from start to finish - Shan really guided me through the process ,and you won’t find the same quality for this price anywhere else (trust me I looked) can’t recommend highly enough. Read More | |
| 16-Aug-2018 | Leah | Personal attention in helping me chose a ring, outstanding service and beautiful product. Read More | |
| 16-Aug-2018 | Loretta | service was courteous and very helpful in directing us to another ring that was better value for a small extra payment. Read More | |
| 16-Aug-2018 | Cameron | The Samara James experience was fantastic. I personally dealt with Katie who was very welcoming, knowledgable and had excellent product knowledge. Katie explained the process throughly and helped me choose the perfect engagement ring for my future wife. Highly recommended and would definitely you their... Read More | |
| 16-Aug-2018 | Astrid | Didn’t really know what I was ordering so Ben gave me a call and went through it with me and made perfect sense! So took his advice and when I got the ring I wasn’t disappointed! Ring looked amazing! Good service all round. Took a little longer but was happy to wait to get the ring perfect! Will be... Read More | |
| 16-Aug-2018 | Bespoke Wedding Ring | My partner had my engagement ring made with Samara James and their service was fantastic throughout. My wedding band required to be made bespoke and Alexandra was so helpful throughout the whole experience. They were able to draw up CAD drawings of options for my wedding band and the final... Read More |
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| 16-Aug-2018 | Cameron | Great service - good communication and advise Read More | |
| 16-Aug-2018 | Hayley | Excellent, from order queries, payment and delivery of a beautiful ring. Couldn’t have asked for a better service and product. Thanks Samara James! Read More | |
| 15-Aug-2018 | Olivia | Brilliant service very professional company they go the extra mile explaining complete detail and what makes a great diamond then choosing your diamond that we also suit your budget Read More | |
| 15-Aug-2018 | Billie | Totally professional. Kept me up to date with delivery times. Changed appointments to suit me. The ring is beautiful Read More | |
| 15-Aug-2018 | Kya | Superb Read More | |
| 15-Aug-2018 | Bespoke Wedding Ring | Fantastic service. Staff were efficient, very polite and knowledgable and made us feel at home Read More | |
| 15-Aug-2018 | 2.0mm Deluxe Court | Second purchase from Samara James. Excellent service, information on delivery and received on time. Prices are fantastic and the quality of the jewellery is amazing. Can’t reccommend them highly enough Read More |
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| 15-Aug-2018 | Bespoke Design Other | Fantastic. Good customer service. Great quality Read More | |
| 15-Aug-2018 | Tiffany | Great communication and quick delivery. The ring was stunning and my fiancé loved it Read More | |
| 15-Aug-2018 | Nisha | Really helpful company. They went above and beyond to have ring in time for me with short notice. Harriet gave excellent customer service Read More | |
| 15-Aug-2018 | Avalon | Great quality, great service and communication and a fair price. Read More | |
| 15-Aug-2018 | Bespoke Round Diamond Ring | A huge Thank you needs to go to Miss Alexandra Best who was our point of contact and from our first meeting she took us through all the options and explained to us all possibilities which made us more knowledgable about diamonds and influenced our final decision. Well done! Read More |
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| 15-Aug-2018 | Abigail | Absolutely brilliant. Extremely friendly, very very knowledgable, gave us clear advice and even to the extent that we didn’t need to spend quite as much to get an even better end result with the ring and type of diamond we wanted. Read More | |
| 15-Aug-2018 | Bespoke Round Diamond Ring | Fantastic personal service and a great product at a reasonable price. Read More | |
| 15-Aug-2018 | Leyla | Exceptional service - beautiful engagement rings. Thank you Read More | |
| 15-Aug-2018 | Augusta | Amazing service. All went like clockwork, from booking the appointment to collection. The gentleman who delt with me was very professional and patient. He took the time to explain every aspect of the diamonds cut, colour and clarity which made me very confident in choosing the right ring/diamond. I highly... Read More | |
| 15-Aug-2018 | Bronte | Excellent personalised service, which was highly professional and not at all intimidating. Office is located on a marina, which is a beautiful location Read More |
“Our Jewellery consultant Harriet Wooldridge was amazing. She explained in detail the different types of diamonds, cuts and quality.”
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GET IN TOUCH
We’re on hand to make sure you get the best quality and value for your bespoke jewellery. Contact us today.
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BY PHONE01932 260 1009.00am - 5:30pm. 7 days a week.
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BY APPOINTMENT