WHAT OUR CUSTOMERS THINK ABOUT US
Our Latest Reviews
We’re proud of our satisfaction record, and not afraid to shout about it.
We believe that honesty is paramount. We make diamond jewellery because we believe that we can offer you an outstanding service at an outstanding price. So when we found Feefo we were delighted to add it to our website. Everybody claims they are special, but the only judge is you.
Feefo is an independent review system that gives you the chance to rate products and services within a range of Excellent to Bad. Whatever you record with Feefo, good or bad, it is posted immediately onto our website for the whole world to see.
We cannot edit or change your response in any way and are delighted to see that most of our customers have been pleased with our service.
Take a look at our most recent feedback, or visit Feefo by following this link.
| Date | Product | Score | Customer Comment |
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| 16-Apr-2019 | Diamond Ring Cleaner | I ordered my product at the start of January with the money taken out of my bank on the 7th. I have now received this FEEFO however I am yet to receive my parcel! Read More | |
| 16-Apr-2019 | Engraving | The whole team and people have been very accommodating and helpful. No hard sell which made the journey less stressful. They were quick to accommodate any changes we requested. Read More | |
| 07-Apr-2019 | Diamond Ring Cleaner | Pleased with the product. Read More | |
| 06-Apr-2019 | Yvonne | Excellent customer service Read More | |
| 06-Apr-2019 | 2.5mm Vintage Court | Thoroughly recommend! Alex was excellent in advising us on the diamond choices. Thank you Alex. Sam & jennie Read More | |
| 02-Apr-2019 | 6.0mm Deluxe Court | Just what I wanted and at the right price Read More | |
| 02-Apr-2019 | Chloe | Fantastic service, excellent customer service and speedy delivery Couldn’t ask for more Read More |
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| 30-Mar-2019 | Microfibre Polishing Cloth | Both my engagement ring and now my wedding ring have been purchased from Samara James. I had no idea what wedding ring to get, I emailed with my engagement ring style and was given recommendations for what would suit. This was so helpful and I subsequently bought one - it is perfect. Great service,... Read More | |
| 28-Mar-2019 | 2.5mm Modern Court | Great service, very friendly and knowledgeable. Thumbs up Read More | |
| 28-Mar-2019 | Aisha | Excellent service. Read More | |
| 28-Mar-2019 | 2.5mm Channel Set | Thank you so much to everyone at Samara James. I was worried about ordering online but we couldn’t be happier with the whole process from start to finish. We brought our engagement ring from you and then wedding rings. I changed my mind re the style of wedding ring and sent it back to you completely... Read More | |
| 25-Mar-2019 | Bronte | Very prefessional and appreciate the knowledge and guidance supplied to us. We walked away with the perfect engagement and wedding rings and that was done to the time, effort and knowlege of the staff. Read More | |
| 19-Mar-2019 | Gina | There communication and customer service was excellent. The web site is also incredibly east to use Read More | |
| 19-Mar-2019 | Leah | Me and my fiancé looked around for a while but SJ simply had the best rings AND they seemed a better value (nicer for less £). The website was also very helpful & easy to use and really helped us narrow down what we wanted. Overall, a great service that I would certainly recommend. I purchased an... Read More | |
| 11-Mar-2019 | Hope | Alex at samara James is very knowledgeable and when I had a few silly questions managed to answer them all and very quickly as I was corresponding via email Read More | |
| 10-Mar-2019 | Barbara | My pear shaped diamond ring is perfect. It took 2 weeks for delivery which I was happy about. They even phoned me to discuss my choices of clarity, colour etc, to make sure I fully understood the impact of each choice and even suggested my cut be ‘ideal cut’ and one grade lower on colour to give a... Read More | |
| 05-Mar-2019 | Billie | It was a fantastic experience from making the initial appointment , the customer service, the appointment itself with a very experienced diamond expert and the ring has surpassed our expectations. Read More | |
| 05-Mar-2019 | Bespoke Wedding Ring | We had a wonderful time with Samara James. I purchased the engagement ring, with options provided and the appropriate level of guidance. We enjoyed the experience and went back to buy both of our wedding bands. Professional and quality service! Read More | |
| 27-Feb-2019 | Gloria | Excellent service, really easy to deal with and made the process incredibly straight forward and simple. Not to mention really helpful staff Read More | |
| 27-Feb-2019 | Antonia | Easy purchase process and really happy with the end result! Kept me up to date all the way through and even managed to deliver a week early. Read More | |
| 22-Feb-2019 | Cameron | Excellent customer service and a very good price range. Read More | |
| 22-Feb-2019 | Yolanda | Excellent service!! She said yes!!!!! Thank you for all your help! Read More | |
| 20-Feb-2019 | 2.5mm Modern Court | This is where my engagement ring was purchased and samara James were great when I asked which wedding band would be the best to choose from Read More | |
| 20-Feb-2019 | Harmony | Absolutely first class service from start to finish. The appointment making process is quick and efficient with all on-line contacts followed up with a personal call. The showroom experience was amazing with no sales pressure and incredibly knowledgeable staff. Most importantly the product is sensational, I... Read More | |
| 18-Feb-2019 | Astrid | Full in depth review coming soon... Please don’t be fooled by parting with you hard earned money to Samara James. Read More |
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| 17-Feb-2019 | Camilla | Great service,non pushy or pressurised approach Read More | |
| 16-Feb-2019 | Olivia | Very professional, explained in detail everything I needed to know to make the correct purchase. Read More | |
| 16-Feb-2019 | Augusta | I live in Lancashire and was concerned about buying a diamond ring via the Internet. I checked the web site and reviews but was still nervous. I spoke with Ben on line who suggested I order some samples which I did. I ordered 3 very different rings and this proved to be very useful. I ordered one of... Read More | |
| 15-Feb-2019 | 5.0mm Deluxe Court | Service from Ben was brilliant. Read More | |
| 15-Feb-2019 | Athena | From start to finish the whole procedure was stress free. This is a once in a lifetime purchase and I wanted it to be right. The website is excellent with plenty of information on the various diamonds and their properties. The staff are very knowledgeable and supportive through the buying process. I... Read More |
“Our Jewellery consultant Harriet Wooldridge was amazing. She explained in detail the different types of diamonds, cuts and quality.”
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GET IN TOUCH
We’re on hand to make sure you get the best quality and value for your bespoke jewellery. Contact us today.
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